Listening helps us focus on the heart of the conflict.
"When people respond too quickly, they often respond to the wrong issue.
"For good ideas and true innovation, you need human interaction, conflict, argument, debate." Margaret Heffernan.
If you're the boss and your people fight you openly when they think that you are wrong-that's healthy." Robert Townsend
"A good manager doesn't try to eliminate conflict he tries to keep it from wasting the energies of his people.
Here are some quotes to help you think it through. Not all conflict is bad, healthy conflict can be beneficial to a highly effective team. “Is this a conflict that is about something deeper?”